Cloud contracts need to work during outages, provider changes and termination. We assess scope, service levels, data access and supplier dependencies throughout the relationship.
How we help
- SaaS, PaaS, IaaS, hosting, managed services and IT outsourcing.
- Availability, response times, backups, subcontractors and security requirements.
- Data export, portability, exit assistance, Data Act requirements, pricing changes and liability.
A practical example
A business discovers that it can export its data only as an unstructured archive. Formats, interfaces, timing, charges and migration assistance should have been addressed when the contract was negotiated.
What the assessment covers
We start with the intended outcome, the parties involved and the applicable territories. The next step is to examine the documents and evidence, identify deadlines and compare the available contractual or procedural options. The scope of work and fees are agreed before substantive work begins.
Documents for the first discussion
Service description, SLA, security documentation, processing agreement and planned switching or integration scenarios.
What if a deadline is already running?
Please give the exact deadline and send the relevant correspondence when making contact. Do not assume that an enquiry alone creates a retainer or that a deadline is being monitored.
Related services
Discuss your matter
Advice in German and English. Hannover is our head office; consultations are available across our German locations and remotely.